How to Refund Your FlashPay Balance

In FlashPay, you can refund funds from a card back to your main FlashPay account balance. This allows you to consolidate your funds or free up a card for other uses.

In this article, we will explain step by step how to refund your FlashPay balance from a card, the considerations to keep in mind regarding top-up fees, and how the refund process works.

Why Refund a Card Balance?

Refunding a card balance is useful when:

• You want to move funds from a card back to your main FlashPay account.
• You plan to temporarily stop using the card.
• You want to consolidate multiple card balances.

INFO

Refunds do not incur any fees, but the amount you can refund depends on the top-up fees applied when the card was loaded.

Step-by-Step Guide to Refund Your FlashPay Balance

1. Log in to your FlashPay account.
2. Go to the Cards section.
3. Select the card you want to refund the balance from.
4. Click on Refund Balance.
5. Enter the amount you want to refund to your main account.
6. Click Submit.

Once the refund is processed, the amount will appear in your main FlashPay account balance.

Important Considerations About Refunds

WARNING

• Refunds are free, no extra fees are charged.
• If you topped up the card with a 3% top-up fee, the refundable amount is the balance after the top-up fee.
• Example: If you topped up $100 and a 3% top-up fee was applied, the card balance is $97, so you can only refund $97, not $100.

Refunding your FlashPay card balance ensures your funds remain under your control and helps manage your spending efficiently.

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Need Help?

Our support team is available anytime to assist you.

• Email: support@flashpay.co
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